FAQ

Every drop of Wiśniewski is crafted in a traditional way - without haste but with passion and care.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number that will allow you to monitor your shipment.

What are the delivery options and how much does it cost?

We offer a variety of delivery options including courier, parcel lockers. Delivery costs depend on the chosen method and the size of the order.

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How can I make payment?

We accept a variety of payment methods including PayPal, electronic payment, BLIK, cash on delivery.

Can I change or cancel my order after I have placed it?

The ability to change or cancel an order depends on its status. Please contact our customer support to check the available options.

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What should I do if I received a damaged or incorrect product?

If the product is damaged or not as ordered, please contact us as soon as possible so we can resolve the issue.

How can I return the product?

You have the right to return the products within 14 days of receiving them. To begin the return process, please contact our customer service department.

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How long does it take to process a return?

Upon receipt of the returned product, the refund will be processed within 14 business days.

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Do I need an account to place an order?

Creating an account allows for faster future purchases and order history tracking.

How can I contact customer support?

Our customer support is available via email, phone. You can find the contact details in the "Contact" section on our website.

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Can I place an order with international delivery?

Yes, when placing an order, select the country to which the shipment is to be shipped. If you do not find a suitable location, please contact us by email: sklep@wisniewski.ltd.

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Can I get a VAT invoice for my company?

Yes, during the checkout process, select the appropriate checkbox and fill in your company details.

Is there a possibility of customized orders or wholesale quantities for companies?

Yes, we offer such opportunities. Contact us via email at kontakt@wisniewski.ltd.

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Do I need to provide my date of birth when placing an order?

Yes, it is necessary. When placing an order, a corresponding window will appear to enter your date of birth.

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@wisniewski .ltd
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